Refund policy

Shipping Policy

At Maamae, we are committed to processing and delivering your orders safely and efficiently. Please review the following shipping, processing, cancellation, and delivery terms before placing your order.

Processing & Delivery Timelines – India

Prepaid Orders

Prepaid orders are generally processed and dispatched within 2 business days.

Cash on Delivery (COD) Orders

COD orders are generally processed and dispatched within 3 business days.
A quick order verification may be carried out before dispatching COD orders.

Estimated Delivery Times

Metro Cities: 3–7 business days
Other Locations / Remote Areas: 7–12 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, holidays, unforeseen circumstances, or other factors beyond our control.

International Shipping

Processing Time: Up to 3 business days
Estimated Delivery Time: 10–15 business days

International delivery timelines may vary depending on the destination country, customs clearance, local courier services, and other circumstances.

Customs & Duties

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any such customs duties, taxes, or charges are the responsibility of the customer unless otherwise stated at the time of purchase.

Delivery Hours

Deliveries are generally made Monday to Saturday, between 10:00 AM and 6:00 PM.

Customers are requested to ensure that someone is available at the delivery address to receive the package. If you are unavailable, you may arrange for a trusted family member, friend, neighbor, or authorized person to receive the order on your behalf.

Order Cancellation

We prioritize efficient order processing and therefore encourage customers to carefully review their order details before completing a purchase.

Orders may be cancelled before processing, subject to the applicable cancellation terms.
A ₹50 deduction may apply for cancellations made before the order is processed.
Once an order has been processed or shipped, cancellation may not be possible.
If an order has already left our warehouse and is returned to us (RTO), a ₹100 deduction may apply.

Order Delays or Cancellation by Maamae

In certain circumstances, Maamae may be unable to process or fulfill an order due to reasons including product unavailability, quality-control issues, pricing or technical errors, or other unforeseen circumstances.

If we are unable to process your order within 45 working days, we will initiate an applicable refund.

Once initiated, the refund will generally be reflected in the original payment/source account within 5–7 business days, subject to the processing time of the relevant bank or payment service provider.

If the refund is not reflected after the applicable period, please contact your bank or payment provider first and then contact Maamae for further assistance.

No Returns Policy

Due to the nature of our products and our commitment to maintaining hygiene, health, and safety standards for pregnant women, postpartum mothers, and babies, Maamae does not accept returns of products after delivery.

All products are considered non-returnable once delivered.

Customers are requested to carefully check the product details, size, color, specifications, and other information before placing an order.

Damaged, Incorrect, or Missing Products

If your order is delivered with a damaged product, incorrect product, missing item, or any other delivery-related discrepancy, please contact us within 24 hours of delivery.

For damaged products, customers may be required to provide:

Clear photographs of the product and packaging
An unboxing video
Order details or order ID
Any other information reasonably required to verify the issue

All claims will be reviewed by Maamae on a case-by-case basis.

Where the issue is verified as a delivery-related damage, incorrect item, or missing item, Maamae may, at its discretion and subject to verification, provide an appropriate resolution such as a replacement or refund.

Please note: This does not constitute a general return policy. Products cannot be returned simply because the customer has changed their mind, ordered the wrong size, selected the wrong product, or no longer requires the product.

Reporting Period

Any concern regarding damage, incorrect products, missing items, or delivery discrepancies must be reported within 24 hours of delivery.

Requests submitted after the applicable reporting period may not be eligible for a replacement or refund.

An unboxing video may be required to verify damage or discrepancies. Claims without sufficient supporting evidence may not be accepted.

Products Damaged After Delivery

Maamae will not be responsible for damage caused after delivery due to improper use, negligence, mishandling, washing, alteration, storage, or failure to follow applicable product-care instructions.

Refund Processing

Where a refund is approved by Maamae:

Refunds will generally be initiated within 4–7 business days after verification.
Refunds will normally be made to the original payment method or source account.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

Sale & Promotional Orders

Products purchased during sale or promotional periods are also subject to Maamae's No Returns Policy.

Any applicable cancellation, replacement, or refund will be subject to the terms communicated during the purchase process and the circumstances of the individual order.