Terms of service

Terms & Conditions

Welcome to Maamae! We're excited to have you here. Before you start shopping, please take a moment to read through our Terms & Conditions. This agreement outlines the rules and conditions governing the use of our website and shopping services.

By accessing or using Maamae's website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any of these terms, please refrain from using our website or services.

Order Details

Once you securely log in to your personal account on our website, you may view your order history and the current status of your orders.

Updating Account Information

You can update your personal information by logging into your account. If you require assistance with updating your account details, please contact our customer care team using the contact details provided below.

Our Rights

Maamae reserves the right to:

Accept, reject, or cancel any order, subject to applicable laws and regulations.
Cancel an order where there are issues relating to product availability, pricing errors, suspected fraudulent activity, or other legitimate reasons.
Impose applicable charges or deductions where products are returned in a condition that does not comply with our Returns & Replacement Policy.
Contact customers to verify order, payment, or transaction details where necessary.
Share information with authorized service providers, registered partners, or associates where reasonably necessary to provide services or conduct legitimate promotional activities, subject to our Privacy Policy and applicable law.
Modify, update, or correct information displayed on our website without prior notice.

Applicable Law

These Terms & Conditions and your use of Maamae's website and services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts in Coimbatore, Tamil Nadu, unless otherwise required by applicable law.

Definitions

"Agreement" refers to these Terms & Conditions, together with any applicable schedules, policies, shipping policies, privacy policies, return and replacement policies, and disclaimers.
"Site" refers to the Maamae online shopping platform and related website services through which customers can browse and purchase products.
"Customer" or "Buyer" means any individual or legal entity that places an order for products offered for sale through Maamae.

Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws, rules, and regulations.

If you do not meet the applicable eligibility requirements, please refrain from accessing or using our website and services.

Term of Agreement / Services

Maamae may modify, update, suspend, or discontinue any part of its services or these Terms & Conditions at any time, subject to applicable law.

Customers are encouraged to review the latest version of these Terms & Conditions periodically. By continuing to use our website and services after any changes have been posted, you acknowledge and agree to the updated terms.

Issues With Your Order

If you receive an order with:

Damage caused during delivery
Product quality issues
Incorrect products
Missing products
Any other discrepancy with your order

please contact us within 72 hours of delivery.

You can reach us at:

Mobile: +91 93608 67680
Email: contactmaamae@gmail.com

If your order is marked as delivered but you have not received it, please contact us within 72 hours of the delivery status being updated.

Maamae may not be responsible for damage, misuse, alteration, or deterioration of products caused after delivery or after the product has been received by the customer.

Please refer to our Returns & Replacement Policy for detailed conditions applicable to returns, replacements, refunds, and sale-period purchases.

Sale Periods

Products purchased during promotional or sale periods may be subject to special return, replacement, or refund conditions. Please review the applicable sale terms and our Returns & Replacement Policy before placing your order.

Notice of Liability

While Maamae makes reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on the website are accurate and up to date, we do not guarantee that all information will always be complete, accurate, or error-free.

Product specifications, features, and safety information may be subject to change. Customers are encouraged to review the product information provided before making a purchase.

Maamae shall not be responsible for damages resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions or safety guidelines.

To the extent permitted by applicable law, if Maamae is found liable for a product or service, the applicable remedy may include replacement of the product/service or compensation as determined in accordance with applicable law.

Our website and services are provided on an "as-is" and "as-available" basis, except where otherwise expressly stated or required by applicable law.

Intellectual Property

All trademarks, logos, product information, images, graphics, text, website content, and other materials displayed on the Maamae website belong to their respective owners or are used with appropriate authorization.

The Maamae name, logo, website content, and original materials created for Maamae are the property of PUTCHI NEXUS PRIVATE LIMITED, unless otherwise stated, and may not be copied, reproduced, modified, distributed, or used without prior written permission.